TRACK 01
Support Operations & CX
For teams whose support function has outgrown its process — especially distributed teams covering support across time zones with no shared office to fall back on. Available as an embedded fractional leader or as a scoped, defined-deliverable engagement.
Fractional Leadership
Osisis holds accountable ownership of your support function — responsible for SLAs, team performance, and escalation outcomes the way a Director or Head of Support would be, without the full-time seat. Can run as a short engagement or an extended one.
Org design, tiering & staffing plans
SLA/KPI governance & reporting
Escalation & incident response ownership
Vendor & platform management
Team development, onboarding & mentorship
As a Service
Bring in Osisis to execute a defined, scoped deliverable — a specific build, audit, or launch — rather than own the function. It can be a two-week audit or a multi-month build; the deliverable is fixed, not the timeline.
AI-powered support automation (chatbots, triage bots, agent-assist)
Help Center build & launch
SOP & process documentation
Support operations audit & build-out plan
Escalation framework design
TRACK 02
Technical Operations & IT Governance
For teams whose internal systems, security posture, and vendor relationships have outpaced any single owner — a common gap in remote-first companies managing access and identity across a fully distributed workforce. Available as embedded leadership or as scoped project work.
Fractional Leadership
Osisis holds accountable ownership of your technology strategy — directing platform decisions, vendor relationships, and security governance with full accountability, without adding a full-time executive. Can run as a short engagement or an extended one.
Enterprise technology & vendor strategy ownership
Security & access governance
Risk & compliance oversight
Technology policy authorship & enforcement
Capacity planning across concurrent initiatives
As a Service
Engage Osisis for defined technical work — from one-time projects like audits and integrations to recurring operational tasks like onboarding, offboarding, and access management — without handing over ownership. Timeline flexes to the work; the deliverable doesn't.
M&A technical due diligence & systems integration
Workforce systems infrastructure build (onboarding, identity mgmt.)
Onboarding, Offboarding, & Inboarding
Technology policy documentation
Vendor evaluation & migration planning
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