Fractional support operations & IT leadership for remote-first SaaS teams
Osisis works with distributed, remote-first SaaS and startup teams two ways: as fractional leadership, holding accountable ownership of a function, or as a service, executing a defined, scoped deliverable. Either can run short-term or ongoing — the difference is ownership, not duration. Either way, you get senior-level systems and infrastructure built for teams that don't share an office, without adding full-time headcount.
Two disciplines. Two engagement models.
Support Operations & CX, and Technical Operations & IT Governance — both built around how distributed, remote-first teams actually work. Each is available as fractional leadership (accountable ownership of the function) or as a service (a defined, scoped deliverable) — either can run short-term or ongoing.
What's below isn't an exhaustive menu. Most engagements end up scoped as a custom package built around what you actually need.
For teams whose support function has outgrown its process — especially distributed teams covering support across time zones with no shared office to fall back on. Available as an embedded fractional leader or as a scoped, defined-deliverable engagement.
Osisis holds accountable ownership of your support function — responsible for SLAs, team performance, and escalation outcomes the way a Director or Head of Support would be, without the full-time seat. Can run as a short engagement or an extended one.
Bring in Osisis to execute a defined, scoped deliverable — a specific build, audit, or launch — rather than own the function. It can be a two-week audit or a multi-month build; the deliverable is fixed, not the timeline.
Not an exhaustive list — packages are scoped around what you actually need.
For teams whose internal systems, security posture, and vendor relationships have outpaced any single owner — a common gap in remote-first companies managing access and identity across a fully distributed workforce. Available as embedded leadership or as scoped project work.
Osisis holds accountable ownership of your technology strategy — directing platform decisions, vendor relationships, and security governance with full accountability, without adding a full-time executive. Can run as a short engagement or an extended one.
Engage Osisis to execute a defined technical project — an audit, an integration, a policy build — rather than own the function. Timeline flexes to the work; the deliverable doesn't.
Not an exhaustive list — packages are scoped around what you actually need.
Osisis' operational background comes from a highly regulated clinical research SaaS environment — sustaining SLA compliance for an enterprise healthcare client base, and building the audit-ready SOPs and data-change controls that come with it. If your team operates under HIPAA, GxP, or similar compliance requirements, this isn't unfamiliar territory.
Why Osisis
Osisis engagements are built to leave something behind: a documented system, a trained team, a governance model — not a dependency on a person. That matters most on distributed teams, where there's no hallway conversation to fall back on if the process only lives in someone's head. Most clients bring us in for a defined engagement, not an open-ended retainer, and know from the outset what "done" looks like.
Who this is for
Typically: 30–300 person, remote-first companies at one of two points. Either nothing formal exists yet — support or IT has never had a dedicated owner, and it's been handled ad hoc by whoever had time — or something got built that way, and it's starting to show across time zones. Osisis works with both: standing up the first system from scratch, or bringing structure to one that's outgrown its improvisation. Bring us in to own the function as fractional leadership, or to execute a defined deliverable as a service — either can be scoped short or run long, depending on what you actually need.
Get in touch
A short note is enough to start. Include what's breaking, what you've already tried, and roughly what timeline you're working with.